Security Policy
Southwest Michigan Symphony Orchestra (SMSO) uses Leap Merchant Services powered by Stripe. Leap Merchant Services provides an industry-leading secure payment solution that is PCI compliant and leverages tokenization and end-to-end-encryption (E2EE) to secure cardholder data along with advanced fraud detection algorithms to keep our patrons safe.
From time to time, the SMSO also uses Square Merchant Services. Square adheres to industry-leading PCI standards to manage their network, with an integrated payment system that provides end-to-end encryption for every transaction. In addition to PCI Compliance, Square is also SOC 1, 2, and ISO27001 compliant.
Privacy Policies
The below covers how the SMSO treats the personal information that it collects through SMSO’s websites, or offline via phone, by mail, or at the SMSO office or events, including, but not limited to, information related to your past usage of SMSO’s products and services. Personal information is information about you that is personally identifiable like your name, address, email address or phone number, or other information that is not otherwise publicly available.
Information Collection And Use
Anonymity
You may purchase tickets and remain anonymous if you choose to pay by cash in person at the SMSO Box Office or at the door.
General Information
You may visit and browse our websites as often as you like without logging in and no personal information about your visit will be collected. If you visit our websites simply to browse, we may collect general information about the way in which you use our websites, including, but not limited to, the time and duration of visit, the type of web browser used, the operating system/platform you are using, your IP address, the websites from which you linked to us, and your CPU speed. We also may note whether and how you use the websites by recording site traffic patterns and clickstreams. We do not associate this general information that we collect with any personal identifying information and we do not monitor this information on an individual basis. Instead, we aggregate this usage information and use it only to identify the levels and areas of interest in the SMSO and to improve and refine our websites and services. We may perform (or have third parties perform) analyses of visitors’ behavior, and may share aggregated, anonymous data with sponsors, advertisers and third parties who produce or present performances of the SMSO.
Personal Information
The SMSO collects personal information when you make a purchase or a contribution, register, request information on our products and services, participate in a promotion or an online survey or contest, contact the SMSO with a question or suggestion or apply for employment with the SMSO. Depending on the nature of your interaction with the SMSO, we may ask you for information such as your name, phone number, physical address, company related information, email address, credit card information including expiration date and billing address, and product preferences. Once you register with the SMSO and sign in to our services, you are not anonymous to us.
Your personal information may be used by us (or third parties engaged by us) to: (1) customize the advertising and the content that you see, (2) fulfill your requests for products and services, (3) contact you, (4) conduct research, (5) respond to subpoenas, court orders or legal process, and (6) establish or exercise our legal rights or defend against legal claims.
Any emails sent to you by the SMSO offer you the option to be removed from the emailing list. You may request to be removed from our mailing or phone list at any time. Also, you can edit personal information in your account with us, specifically your name, address, phone number, interest preferences and contact preferences through our websites or by contacting us at the phone number or mailing address listed at the end of this document.
Technology
We may use “cookie” technology. A cookie is a small amount of data sent by our websites and stored on your computer’s hard drive that our site can read and which helps us keep track of how you use our websites. Many web browsers automatically accept cookies by default, but contain an option for you to turn off the cookie acceptance if you prefer. If you turn off acceptance, there may be some features of our websites that will not be available to you and some webpages may not display properly.
Links
Our websites may include links to other websites. We do not control the privacy policies of the destination sites. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the manager of that site for more information. The SMSO is not responsible for the privacy practices or the content of websites other than the SMSO’s website.
Security and Disclaimer
Although we use security that we believe to be appropriate to protect your financial information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse, or alteration.
Changes to this Privacy Policy
The SMSO may update this policy at any time.
Questions and Suggestions
If you have any questions or suggestions, you can contact us at:
Southwest Michigan Symphony Orchestra
513 Ship Street
St. Joseph, MI 49085
Email: info@smso.org
Phone: (269) 982-4030